Support

Write to support@tunoconnect.app. We reply within two business days.

Before you write

Tuno Connect has no accounts and no servers of its own, so there is nothing to reset on our side and no subscription for us to look up. Most reports are about a specific configuration, so please include:

your iOS version and iPhone model;
the app version, from Settings → About;
what you were doing when it happened, and what you expected instead.

Please do not send us your configuration link. It contains your credentials, and we do not need it to help you.

Common questions

The app opens on an import screen — is that an error?

No, that is the correct first-run state. Tuno Connect ships with no servers, so it asks for your own configuration: paste a vless:// link or a subscription URL.

A server shows “—” instead of a latency figure

That server did not answer within the measurement window. Tap Ping again, or check with whoever provided the configuration — the server may be down or blocked from your network.

Latency cannot be measured while connected

Correct, and deliberate. With the tunnel up, every request from the app goes through it, so a measurement would time the tunnel rather than the servers. Disconnect first.

Which formats are supported?

A single vless:// link, an https:// subscription URL returning such links, or a base64 list of them. VLESS with TLS or REALITY, including XTLS flows.